Just when you thought that site feedback and "contact us" sections are just there to make it look like any other site you'd be surprised that the owners actually take time to look into them and more importantly really send response to consumers. Well, that I can say based on experience.
Remember my last blog about how disappointing experience it was at Brothers Burger Makati branch? Yep, I didn't just write it on my blog, I actually wrote them and told them about it.
They have a great site as far as design is concerned and then I thought about writing to their feedback form.
I honestly didn't think I'd get a response from them but nevertheless I just wrote to them about my experience. At that time I would be content if they could just read it and use that to make the necessary decisions.
But they did more, one of the owners (I'm not gonna mention names here) actually sent me an email in response to my feedback.
The response was very professional and they took the feedback constructively which was great coming from a company the produces great products. Anyway, it was a nice email with them but I haven't been to their Makati branch to see if they improved (or at least live up to how Brothers burgers are supposed to be) but I sure hope they do.
So credits to the management of Brothers for taking time to listen and respond to consumer feedback.
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